the chance
"My philosophy of doing business—I can get any kids from any kind of whatever—the first thing I tell, I say, 'You wanna work here? I’ll give you all the chance in the world and I'll give you all the time in the world for you to learn, the first thing you got to do, you gotta build a friendship with the customer. Once you manage to do that—that you can build a friendship with a customer—then you can be my worker.' If you don’t have that thing with a customer—to be nice, polite, joke with him, whatever—then you can’t work here."